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Online Banking Alerts: How to set up an Alert

You can monitor your account activity using a variety of alerts. Instructions are shown below. You can receive alerts for all your accounts sent to your Email or to your mobile phone. Types of alerts are as follows:

  • Create an alert for account transfers: complete, modified, failed, recurring, or summary
  • Create an alert for account balance: above, below, or equal to an amount
  • Create an alert for account balance: daily or weekly available balance
  • Create an alert for the results of a stop payment
  • Create activity alerts: email address changed, login error, new secure message, or password changed

To create an alert for account transfers:

  1. Click the '+' next to Account Transfer Alerts to expand the list.
  2. Select the type of alert from the list.
    • If Daily or Weekly Account Transfers Summary is selected and weekly is selected, you must select a day of the week.
    • If Recurring/Scheduled Transfer X Days in Advance is selected, you must enter a Number.
  3. Select the account(s) to apply the alert.
  4. Click Subscribe. A message will appear saying "Subscription successful".

To create an alert for account balance:

  1. Click the '+' next to Balance Alerts to expand the list.
  2. Select the type of alert from the list.
    • If either Available Balance Equals or Exceeds or Available Balance Goes Below is selected, you must enter an Amount.
    • If Daily or Weekly Available Balance is selected, you must select Mode.
      • If Weekly is selected, you must select a Day of the Week.
  3. Select the account(s) to apply the alert.
  4. Click Subscribe. A message will appear saying "Subscription successful".

To create an alert for stop pay:

  1. Click '+' next to Stop Pay Alerts.
  2. Select Stop Pay Results.
  3. Select the account(s) to apply the alert.
  4. Click Subscribe. A message will appear saying "Subscription successful".

To create an activity alert:

  1. Select Activity Alerts tab.
  2. Click '+' next to Activity Alerts.
  3. Select the type of alert from the list.
  4. Click Subscribe. A message will appear saying "Subscription successful".

Online Banking Alert delivery preference:

Alerts may be sent to your email address or to your mobile phone. Please indicate where you would like to receive alerts.

To receive a text message alert to a mobile phone, use the steps below that have been provided by these vendors. Put your cell number in place of the 9's.

  1. Choose the format of your provider from the list below:

  2. Alltel 9999999999@message.alltel.com
    AT&T 9999999999@txt.att.net
    Centennial 9999999999@cwemail.com
    Sprint 9999999999@messaging.sprintpcs.com
    Verizon 9999999999@vtext.com
       
    Example: 3184451234@txt.att.net

  3. Type your email address in the appropriate box (primary or alternate email address).
  4. Click Save.

To change primary email address, you will need to do the following::

  1. Select Administration.
  2. Select Change Email Address.
  3. Type in your new email address twice.
  4. Click Submit.

For more information call Customer Care

  • Central Louisiana call (318) 561-5800
    (Alexandria, Ball, Forest Hill, Lecompte, Marksville, Pineville)
  • Northwest Louisiana call (318) 675-2900
    (Shreveport, Bossier City)
  • Southeast Louisiana call (225) 923-0232
    (Baton Rouge, Dutchtown)

Related Information

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Convenient Louisiana Banking Locations:
Alexandria · Ball · Baton Rouge · Bossier City · Forest Hill · Lecompte · Marksville · Pineville · Shreveport